Customer Profile
United States Warranty Corporation
United States Warranty offers a full line of risk management and fee income products to lenders and dealers, both directly and through select agents. The company manages the day-to-day affairs of more than two dozen privately owned and Florida Department of Insurance licensed warranty insurance companies.
Industry – Services
Geography – Pompano Beach, Florida
Product Category:
- Application Development
- Database Access and Integration
- Windows COM Development
Challenges:
- United States Warranty Corp. works with about 1,000 car dealerships throughout the U.S. Every dealership gets a variety of reports on a monthly basis. These reports used to be printed out, separated and then either overnighted to the dealership or sent to the dealership's marketing representative for distribution. The cost involved with printing the reports, faxing or overnighting, the marketing representatives time, and lost reports was tremendous.
Results:
- Introduction of the on-line report service created with AVR not only saves money and man-hours spend preparing the reports and fielding phone calls from the dealerships, but also increased satisfaction of the dealerships with the service from United States Warranty. The dealers can now view their reports anytime that they need to as well as having access to new services such as claim histories by warranty number and cancellation quotes.
Quote:
“Using AVR for Web development enabled us to get a B2B Web site up and running in about 2 weeks. In addition to the fast development time, it was also very cost effective. We looked at WebSphere and the expense was extraordinary. Not only would we have had to purchase WebSphere, but they suggested that we get another iSeries machine, attend months of training and even then we still might need to hire a consultant for help.
I need to be able to take care of everything in house and AVR lets me do that. Our users are very pleased with the web site because instead of waiting 2-4 weeks for warranty reports to be printed and delivered every month, our customers can go online and get them hours after they are run.”
--Steve Stenglein